Privacy Policy
The short version: we collect only what we need to fill your order and reply to your messages, we never sell or share your details for marketing, and this website uses no tracking cookies. The full version is below — in plain English.
Who we are
This website is operated by North Canterbury Seafood Market, 2 High Street, Rangiora, New Zealand. For anything related to this policy or your personal information, please use the contact form or come and see us in the shop.
What we collect, and why
- Orders — your name, email address, phone number, the pickup point and date you chose, and the details of what you ordered. We need these to pack your order, have it ready at the shop or market stall, and send you an order confirmation by email. All our online orders are click & collect, so we never ask for a delivery address. Orders are stored securely in our order system.
- Payments — handled entirely by Stripe, our payment provider. Your card details are entered on Stripe’s secure checkout and never touch this website. See Stripe’s privacy policy.
- Order notes — anything you type in the note field (e.g. how you'd like your fish prepared), so we can get your order right.
- Contact form — your name, email address and message, so we can reply.
- Your cart — lives only in your own browser until you check out; it never leaves your device beforehand.
- Technical information — when you submit a form, your IP address is used for spam protection and briefly held in a counter that limits automated submissions. These counters are purged automatically.
Cookies
This website sets no tracking or advertising cookies, which is why you won’t see a cookie banner.
Third-party services
- Stripe — payment processing (see above).
- Cloudflare Turnstile — protects our forms from bots. It processes limited technical signals from your browser (such as your IP address) under Cloudflare’s privacy policy.
- Email delivery — order confirmations and form messages reach us and you through a standard email provider.
- Hosting — this website is hosted in New Zealand.
How long we keep it
Order records are kept as long as New Zealand business and tax record-keeping rules require. Messages from the contact form are kept as normal business records. Anti-spam counters holding IP addresses are purged automatically, typically within an hour.
Your rights
Under the New Zealand Privacy Act 2020 you may ask for a copy of the personal information we hold about you and ask for it to be corrected or deleted — just use the contact form. If you’re not happy with how we handle your information, you can complain to the Office of the Privacy Commissioner at privacy.org.nz.
Changes to this policy
If this policy changes, the updated version will be published on this page with a new date below.
Last updated: 5 August 2026